Help Center

Each time new contacts are added to a survey, the invitations will be sent out in batches that grow exponentially.

This message means that your contacts are marking your email as SPAM and you need to take immediate action! This article explains which actions you can take to remedy the situation.

CheckMarket blocks the import of email addresses that are known to belong to either a mailing list or spam detection service.

Role-based addresses are typically company addresses defined by a job rather than a person, and are associated with high bounce rates and spam complaints.

While you cannot attach a file to an email directly, you can import this file in your media library and then link to it from your email.

If you’ve received a ‘High bounce rate warning’ message, the bounce rate for that specific survey is higher than 5% and email sending has been throttled.

CheckMarket maintains a number of IP ranges from which your email can be sent, and you can figure out those addresses by querying our SPF record.

By adding a survey to your email signature you can get a higher response rate, without much additional effort. Simply respond to those emails in your inbox!

With the CheckMarket survey tool it’s possible to embed a survey question in an email. The embedded question should be a ‘single-select’ question type.

You can easily send your survey email invitations via CheckMarket. The tool will keep track of who has already answered, who needs to be reminded, etc.

You can embed the NPS question directly in a survey email invitation. The selected score will automatically be registered as a survey response.

Here are a list of CheckMarket domains used in surveys. Make sure all of them are reachable if your respondents have limited internet access.

Send an example of the email invitation to yourself or a colleague or preview it in your browser before sending the invitation to your contacts.

Resetting contacts makes it possible for those contacts to fill out the survey again using the same link that they have received before.

You can generate unique hyperlinks per respondent and link survey answers to the respondents. You can also monitor who has already filled out your survey.

When you send survey invitations, you can set up email batches so your invitations are sent out spread out over time. This is also called drip surveys.

When you send a large number of survey invitations to the same domain you do not want them marked as spam. You can avoid this in several ways.

A soft launch means you gradually send out email invitations for a survey so that any teething issues can be addressed before the entire panel is invited.

When using email as a distribution option for your survey, you can choose to send your invitations with your own email client.

When using contacts, each contact will receive a personalized survey URL. If a contact loses their personal survey link you can easily retrieve it.

Adding an expiration date to survey contacts comes in handy for long-running or continuous surveys. After this date they can’t access the survey anymore.

You can set an invitation date for your survey so your contacts receive the invitation at a certain date and time decided by you.

Bounced emails or bounce-backs are emails that are returned to you because they cannot be delivered for some reason. There are 2 types of bounced emails.

Use your own domain for emails, surveys and reports. This will dramatically increase the trustworthiness of your email invitations and surveys resulting in a higher response rate.

You can send two different types of reminders for your survey. Each type is sent at a different time that you can decide yourself.

Contacts can be unsubscribed from CheckMarket surveys in two ways: via the opt out link in the e-mails or you unsubscribe them yourself via your account.

Composing a good reminder is crucial to the success the reminder will have. As with the invitation, the subject line, the text and the design of the reminder will determine the click-through rate (How many contacts followed the link in the reminder to the survey).

You can review the contacts’ statuses for your survey. At a glance you will be able to see, for example, who has already responded and who hasn’t.