Help Center

Your survey is closed and the Reactivate survey button is greyed out. This article will clarify why.

Have your credits automatically recharge anytime your balance falls below a specified amount.

When you need to change your credit card details or you want to add a new card, you can easily do so via your Account settings.

Subscriptions are set to auto-renew, so there is no action on your part required. The account and billing admins will receive an email alert 30 days before the subscription ends.

When your pricing plan volumes drop below 10%, you automatically receive an email alert. This gives you a chance to buy extra packs of the item you need.

Monitor your subscription or survey volumes in real time.

A subscription runs for one year. Any left-over items such as respondents and emails not used at the end of the subscription period, expire.

CheckMarket offers several pricing tiers as well as two subscription formats to give you the flexibility to choose a plan and format that’s right for you.

If you use online SEPA bank transfers, using the bank’s IBAN and BIC codes, the EU-payment will be without extra charges for both transferrer and remittee.

Credits are a great way to prepay for services and subscriptions. We offer discounts when purchasing credits.

As account administrator or billing administrator you can add your own reference or PO number to your invoices at different points in time.

CheckMarket’s offices are located in Belgium, which is part of the EU. Applicability of VAT depends on the country indicated in your billing address.

You can change your trial survey into a paid survey in two ways: by upgrading the trial survey to a paid survey or by copying it.

When you order a subscription it will become active immediately. When opting for invoicing the subscription becomes active after approval from our finance department.

The credits usage overview page will show you an overview of your credits usage per survey project, and of other miscellaneous costs.

Becoming a client is quick and simple. Once you become a registered user, you can add unlimited users for free to your account.