Surveys are getting shorter and open respondent comments (verbatims) are becoming more important, but analyzing those responses can be time consuming. We have worked hard to create a text analysis tool that is fast, easy to use and well integrated with our existing reporting, filtering and downloads.

Use tags to quickly group responses into categories. Apply sentiments (negative, neutral or positive) to identify the underlying feeling. Tags with a sentiment automatically receive a color code: red for negative, grey for neutral en green for positive. Set up auto-tagging to save time.

If you create a tag with the same name as an existing tag by using the New tag option (but in a different question than the original tag), keywords will be automatically updated. Adding keywords and sentiments in a tag in any question will sync across all of the questions where that tag is present. However, if you create a tag with the same name as an existing tag by using the Copy option (instead of the New tag option), keywords added to the tag are not updated in the copied tag.

1. Go to your survey.
2. Click Analyze
3. Click on Text analysis.
4. Click on the question you wish to analyze.

You are now in the text analysis screen…

These are the main areas of the tagging page:

1. Answers: These are the answers given by respondents.
2. New tag: Button to add a new tag for this question.
3. Tags: These are the tags you can apply to the answers.
4. Quick filters: Basic filters, that you can quickly apply to the list of answers.
5. Advanced filter: Extensive list of filters that can be applied to the answers.
6. Language and Settings: Select language of answers and cog wheel leads to more settings like sentiment and auto-tagging.

1. Click on the Create tag button on the left.
2. You will see the following options:

1. 1. New or Copy: Create a new tag or copy an existing tag from another question or other surveys. Copies will include all translations and auto-tagging settings.
   2. Tag: fill out the tag. A tag may only include letters and numbers (only the first character cannot be a number). A tag may not contain spaces or special characters (only _underscores_).
   3. Description: give a description of what the tag entails and when it must be used. This field is not mandatory, but when you do fill it out, the description will become visible while hovering over the tag name during the tagging process
   4. Hide from reports: select Yes or No depending on whether you want to show this particular tag in the reports or not. For instance, tags such as “nothing” or “other” are not particularly useful, and can be removed from the reports this way.
   5. Auto-tagging: add keywords so that answers that contain (or do not contain) these keywords will automatically receive this tag. For more details, please check our article on auto-tagging.

3. Click Save in the top-right corner to save the tag.
4. The new tag will appear in the tags list on the left and is ready to use.

Add more tags following the steps above, or start tagging right away.

When you create a tag with the same name in another question in the same survey, that tag will automatically be linked with the tag in the other question and receive its description, keywords for auto-tagging, translations, etc.

Click on the kebab icon (the 3 dots) next to a tag to open the tag edit screen. Now you can change the tag name, description, add new auto-tagging keywords, …

You can also remove the tag by clicking on Remove in the top-right corner.

• Add sentiment to tags
• Auto-tagging survey responses
• Merging tags in text-analysis
• Analyze text-analysis tags
• Net Sentiment Score