CASE 3: Brussels South Charleroi Airport – Paper surveys
The challenge
Brussels South Charleroi Airport welcomes more than 6 million passengers each year. The airport was looking for a way to ask passengers in the terminal for their opinion on the existing airport accommodation & services and for suggestions how they could be improved.
Why did Brussels South Charleroi Airport choose CheckMarket?
- CheckMarket offered an integrated solution for data collection online and on paper.
- The completed paper surveys are quickly scanned and the results are immediately available online.
- CheckMarket has a useful tool to analyse open answers.
The solution
- CheckMarket optimized the survey and made a custom design for the paper version.
- Via the CheckMarket tool, the airport employees can analyse and process the open answer questions themselves.
Testimonial
 | “CheckMarket is a good and reliable partner for us. They offer excellent service and respect agreements and deadlines. Furthermore, the contact is pleasant and result-oriented.” Ingrid Tahon |
About Brussels South Charleroi Airport
 | Brussels South Charleroi Airport (BSCA) has duty-free shops, several bars and restaurants, an airport press and book shop, a chocolate counter, luggage depot and a supermarket. Because of its modest size and proximity to Brussels, it is an interesting destination for low-fare airline companies. Ryanair has one of its hubs at Brussels South Charleroi Airport. Other active commercial companies are Wizz Air, Jet4you and Jetairfly. |
The result
- Brussels South Charleroi Airport gathered 5,000 completed paper surveys. CheckMarket immediately scanned them so that the answers were quickly available in online reports.
- The standard reporting feature immediately gave a comprehensive view of the profile of the airport visitors and their evaluation of the airport.
- The total cost of this project was much less than a similar one done before with another partner.